How to open a new ticket to cancel and get a refund
Barbara Dowling
wrote
Sep 09 (51 days ago)
I have sent 3 emails to the address you say to write to for cancellations and refunds. I have just discovered that you replied to open up a ticket all 3 times and your email went to my spam folder. I have created an account and when I click on My tickets it says All tickets, open or closed. It does not show a place to submit a new ticket. I finally found this Submit a suggestion page where you have other clients with the same issue. A screen print is attached even though I tried to put it here. I've also attached the last email that includes all 3 of the emails I sent. Read it from the bottom up. The bottom shows the product I purchased and why I want to cancel and get a full refund. I also asked you to cancel the one on one appointment for new people. You never did that because I never received your email to submit a support ticket. I got a reminder email and cancelled it that way, saying I had submitted a request to cancel and refund 5 hours after I signed up and to please follow up as I had not received a reply or acknowledgement. I added additional information on the 2nd email and the 3rd was an attempt to get you to reply. On the bottom of your receipt for the program it says to send an email with questions. Why don't you put submit a support ticket there instead of sending an email. We're on the 5th day of when I started the process. I finally decided to check spam. That's strange as the product info came into my inbox. In any event, it could have been avoided if you instructed people to submit a ticket at the bottom of the receipt and also at the bottom of the website where there are links to the terms and also the OLSP Cancellation and Refund Policy says to send and email to support@olspsystem.com. But then again, there's no way to submit a ticket other than making this suggestion. I am extremely frustrated and would appreciate a prompt reply by cancelling my account and refunding my money. Thank you. Barbara Dowling, bjd722@yahoo.com
New
0 votes
3 Answers
agent
OLSP Support Rowena
wrote
Sep 10 (51 days ago)
Hi Barbara,
Thank you for reaching out regarding your refund request.
We value your satisfaction and would like to understand more about the reason for your request.
Your insights are crucial in improving our services for everyone.
We look forward to hearing from you soon. Have a great day!
Thank you for reaching out regarding your refund request.
We value your satisfaction and would like to understand more about the reason for your request.
Your insights are crucial in improving our services for everyone.
We look forward to hearing from you soon. Have a great day!
Barbara Dowling
wrote
Sep 10 (50 days ago)
The PDF (Cancel & Refund Request) that you have that I already attached explains very clearly. However, I will summarize here for you again. This program sounds great but it is not what I am looking for. I have been in management at a bank, and have sold health & life insurance for over 30 years. I have been checking out various online programs that I can work from home. Wayne is an excellent salesman and interested in helping people so I signed up to check it out. I am not motivated by earning points and doing challenges, competing to be at the top of the leader board. I am not interested in the products that the program is promoting. I did not use your service, just checked it all out. (Sort of like taking a car I want to buy for a test drive, trying on clothes to see if they fit, etc) I'm within all the guidelines for your terms and conditions to cancel and get a refund. I have been in Customer Service for over 40 years and I'm disappointed that you have made it so difficult to cancel and get a refund. On the receipt I received originally, he says to send an email. When I sent the email your reply went to my spam folder, which I eventually found since I sent multiple requests. That reply told me to fill out a support ticket. There's no place to submit a new ticket. The only place you can write anything is under suggestions. So here's my suggestions on what could be done better... 1. Answer the support email by saying you have received the request and created a ticket, #..... To review the status of your ticket or to submit additional information, please create an account to see your ticket by going to..... Of course, if you want the request to start out with a ticket, put the ticket request on the receipt, and on your website. 2. Fix your ticket system to allow you to add a new ticket. Let your suggestion area be for suggestions. Do you like the idea that there are multiple comments in your suggestion box about people trying to cancel?? I thank you for offering the program and giving me an opportunity to review it. Since it is not what I am looking for, please process the credit to my American Express Account and cancel my account. Thank you for your prompt attention to this request.
agent
OLSP Support Rowena
wrote
Sep 11 (50 days ago)
Hi Barbara,
This email confirms that we have processed the refund for your recent OLSP purchase, as per your request.
The refunded amount is now on its way back to your original payment method. Please allow 5-10 business days for the funds to reflect in your account, as processing times can vary by financial institution.
Should you have any questions regarding this refund or if you require any further assistance, please feel free to contact our customer support team by replying to this message.
Have a great day!
This email confirms that we have processed the refund for your recent OLSP purchase, as per your request.
The refunded amount is now on its way back to your original payment method. Please allow 5-10 business days for the funds to reflect in your account, as processing times can vary by financial institution.
Should you have any questions regarding this refund or if you require any further assistance, please feel free to contact our customer support team by replying to this message.
Have a great day!