How to open a new ticket to cancel and get a refund

I have sent 3 emails to the address you say to write to for cancellations and refunds. I have just discovered that you replied to open up a ticket all 3 times and your email went to my spam folder. I have created an account and when I click on My tickets it says All tickets, open or closed. It does not show a place to submit a new ticket. I finally found this Submit a suggestion page where you have other clients with the same issue. A screen print is attached even though I tried to put it here. I've also attached the last email that includes all 3 of the emails I sent. Read it from the bottom up. The bottom shows the product I purchased and why I want to cancel and get a full refund. I also asked you to cancel the one on one appointment for new people. You never did that because I never received your email to submit a support ticket. I got a reminder email and cancelled it that way, saying I had submitted a request to cancel and refund 5 hours after I signed up and to please follow up as I had not received a reply or acknowledgement. I added additional information on the 2nd email and the 3rd was an attempt to get you to reply. On the bottom of your receipt for the program it says to send an email with questions. Why don't you put submit a support ticket there instead of sending an email. We're on the 5th day of when I started the process. I finally decided to check spam. That's strange as the product info came into my inbox. In any event, it could have been avoided if you instructed people to submit a ticket at the bottom of the receipt and also at the bottom of the website where there are links to the terms and also the OLSP Cancellation and Refund Policy says to send and email to support@olspsystem.com. But then again, there's no way to submit a ticket other than making this suggestion. I am extremely frustrated and would appreciate a prompt reply by cancelling my account and refunding my money. Thank you. Barbara Dowling, bjd722@yahoo.com