FAQ

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How Many Device Activations Allowed?

Each account can have up to 2 active devices for Mac and PC. You can reset your device activations anytime by visiting the "My Devices" page in your back office (see image below). To remove a device and free up a slot, simply click the trash can icon next to the device you want to remove.

What Is The Refund Policy?

Leads Miner Pro - Due to the nature of this software, there is a 7-day refund policy. This time frame begins from the moment you purchase your Leads Miner Pro trial. - As long as it's within the 3-day time frame starting from the date of your purchase, we will honor your request. By purchasing Leads Miner Pro, you are agreeing to an automatic re-bill subscription. You can cancel your subscription at any time by simply logging into your account, clicking on your user settings, going to billing,...

How Do I Cancel My Leads Miner Pro Subscription?

We offer a 30-day guarantee starting from the date of purchase, unless stated otherwise for a specific product or service. If you wish to request a cancellation, please contact our Support Team at support@olspsystem.com. Once your request is reviewed and approved: - Access to the product or service will be revoked. - The refund process (if applicable) will be initiated.

Post Lover Troubleshooting

Dark Mode Issues If you’re experiencing problems while using Post Friender, it may be due to Dark Mode being enabled on your Facebook profile. Since Facebook’s Dark Mode is coded differently from the standard design, it can sometimes cause certain features in the software to not work as expected. How to fix it: - Disable Dark Mode on your Facebook profile. - Once disabled, run Post Friender again. You can turn off Dark Mode here: 👉 [Facebook Dark Mode Settings](https://www.facebook.com/s...

Automation Stops When App Runs in Background or Computer Sleeps

Important Note on Running Leads Miner Pro Running Leads Miner Pro in the background while using other applications, or allowing your computer to enter sleep mode during automation, may interrupt the process. This is especially common on Mac devices. To avoid disruptions, we recommend: - Using the “caffeinate” feature on Mac to prevent your computer from sleeping. - Limiting the use of other applications while Leads Miner Pro is running.

Why am I seeing a warning from my antivirus software?

Why am I seeing a warning from my antivirus software? It’s common for some antivirus programs to display a warning if they don’t yet recognize the sender of the software. This is a routine precaution and does not mean the file is unsafe. Our software is verified daily through Microsoft and Apple’s code-signing process to ensure its safety and authenticity. You can confidently proceed with the installation and safely ignore the warning.

Filter Keywords

Filter Keywords If filters aren’t showing results, your keywords might be too specific. Try using broader terms instead, such as affiliate or CEO.

How To Switch To Other Internal Profiles

In the video below, you’ll learn how to sync Leads Miner Pro with an additional internal profile created under your main account (as long as it’s different from your main profile). Quick recap of the steps: - Go to the Settings page. - Click the Chrome icon located to the right of the Login Facebook section. Once you have opened the internal browser to your main Facebook account, click the profile image to switch profiles. After successfully switching profiles, exit the internal browser a...

Fixing Freeze or Glitch During Auto-Update

In some cases, Leads Miner Pro may freeze or encounter a glitch during the auto-update process. This usually happens if your computer is running low on RAM. How to fix it: - Force quit Leads Miner Pro to close the frozen application. - [Force quit on Mac](#) - [Force quit on Windows](#) - After closing the app, manually download and install the latest version of Leads Miner Pro. Doing this will bypass the update issue and get you back on track.

[Facebook Alert] You Can’t Use This Feature Right Now

[image] That message is from Facebook, informing you that you have reached your cap for friend requests today. Typically, you must wait until the next day to send more friend requests. This is a measure Facebook has recently implemented for every account and depends on the overall activity associated with the user's account. Some accounts can send 50 requests daily, while others can send 100 to 200. Unfortunately, there is no way to determine why Facebook tends to limit some accounts more than...

Facebook Friend Count Discrepancy

You may notice a small difference, about 5%, between the friend count shown on your Facebook profile and the number displayed on your friend list page. This minor discrepancy does not affect Leads Miner Pro’s performance or its ability to help you grow your business. Leads Miner Pro relies on the data Facebook provides, specifically from the friend list page: https://www.facebook.com/friends/list. Once Facebook resolves this display issue on their end, the numbers will automatically align for a...

How to Create a Facebook Username When Your Account Is New

Setting a username on your Facebook profile is important, but sometimes new accounts are restricted from creating one. Don’t worry—there’s a simple workaround! Facebook allows users to create up to four additional internal profiles within a single account. For more details, check out Facebook’s official guide: [Facebook Help: Create Additional Profiles](https://www.facebook.com/help/5637701596308695/?helpref=faq_content). If your main profile doesn’t allow a username, you can create an additio...

How Do I Submit A Feature Request?

We’re always looking for ways to make our software better. To help us improve, we’ve made it easy for you to suggest new features you’d like to see. You can submit your feature ideas here: https://support.olspsystem.com/new_suggestion?q=&c=470#New-Suggestion To help us fully understand your suggestion, we recommend including a screen recording or a link to an existing tool that demonstrates the feature you have in mind.

Troubleshooting: Friend List Not Loading in Leads Miner Pro

If your friend list isn’t loading in Leads Miner Pro, the first step is to make sure your Facebook account has a username set up. You can check this by visiting the page shown in the image below: [Go here directly to the page shown in the image below](https://accountscenter.facebook.com/?entry_point=app_settings) If your username is set up but you’re still experiencing issues with loading your friend list, please submit a ticket so our support team can help investigate further: [[Submit Ticket...

How to Tell if Leads Miner Pro Is Not Connected to Your Facebook Profile

How to Tell if Leads Miner Pro Is Not Connected to Your Facebook Profile To quickly check if Leads Miner Pro is connected to your Facebook profile, look at the top of the left-side menu. - Not connected: You’ll see a blank avatar above your email address. - Connected properly: Your Facebook profile picture will appear in that spot. If your profile image isn’t showing, it means the connection hasn’t been set up correctly.

Mass Messenger Troubleshooting

Cannot Send Messages to New Friends Sometimes, Facebook may restrict users from sending messages to new friend connections. This is an anti-spam measure, often applied to new accounts. If you encounter this restriction, you’ll need to wait for your account to mature. Facebook will assess your activity to ensure it’s not spam-like before lifting the limitation. Can’t Send to a Specific Recipient If you’re unable to send a message to a particular recipient, follow these steps to investigate: -...

Activity Scan Stuck on Scanning Reactions & Comments

Possible Cause: A slow or unstable internet connection. Recommended Solution: Try connecting to a stronger or more stable Wi-Fi network.

Stuck On "Checking Facebook Session"?

Stuck on "Checking Facebook Session"? If Leads Miner Pro freezes after logging in, like in the image above, it could be due to one of these reasons: - Google Chrome is not installed Leads Miner Pro requires Google Chrome to run properly. Make sure it’s installed on your computer. You can download it here: https://www.google.com/chrome/ - Anti-virus software is blocking the app Sometimes anti-virus programs prevent Leads Miner Pro from functioning correctly. To fix this, add Leads Miner Pro ...