Cannot Send Messages to New Friends
Sometimes, Facebook may restrict users from sending messages to new friend connections. This is an anti-spam measure, often applied to new accounts. If you encounter this restriction, you’ll need to wait for your account to mature. Facebook will assess your activity to ensure it’s not spam-like before lifting the limitation.
Can’t Send to a Specific Recipient
If you’re unable to send a message to a particular recipient, follow these steps to investigate:
Go to your broadcast or Mass Messenger campaign in Leads Miner Pro.
Click the list icon, then click the eye icon to view the recipient in Facebook Messenger.
Manually send the exact same message to the same recipient that failed inside Social Prospector.
If You See a Red Exclamation Mark
This could indicate one of the following:
Facebook has temporarily soft-blocked you from sending messages.
The recipient has deactivated their account or blocked you.
End-to-End Encryption Requirement
To use Mass Messenger and broadcast features, you must create and enter the encryption code now required by Facebook.
For more details, see Facebook’s guide: End-to-End Encryption in Messenger
Recipient Not Blocked but Still Cannot Send?
Sometimes, a pop-up error may appear in Mass Messenger when sending a message. To troubleshoot:
Click the list icon.
Click the eye icon.
Click the Continue button in Facebook Messenger.
At times, you may encounter a pop-up message in the Mass Messenger feature indicating an error when attempting to send a message to a specific recipient.
To investigate the issue, you will need to manually click the list icon, "eye" icon and then click the "Continue" button inside Facebook Messenger.
Why does this happen?
This is usually caused by a Facebook bug. Clicking the End-to-End Encryption Continue button can redirect you to an error page instead of opening Messenger.
Current Solution:
Since this is a Facebook-side issue, there is no fix at the moment. The recommended approach is to remove the problematic recipient from the sending list and continue sending messages to the remaining recipients.